- Where can I buy Supply-Build Canada merchandise?
You can shop official Supply-Build Canada merchandise directly through our eStore at Supply-Build Canada. It’s the only place to find our branded gear like jackets, winter hats, YETI mugs, shirts, and more. - Who can shop on the eStore?
Our eStore is open to everyone — members, partners, and supporters of Canada’s building-supply community. This gear is designed for the way we work. - How long does shipping take?
Orders are processed within 3–5 business days. Shipping times vary by location, but most Canadian orders arrive within 7–10 business days. You’ll receive a confirmation email with tracking once your order is on its way. - Can I return or exchange my order?
Yes. If you’re not completely satisfied, you can return or exchange unused & unworn items within 30 days of delivery. Please ensure that the product is in its original condition andpackaging. Add a copy of your order information and photos. For assistance, contact marketing@supplybuild.ca with your order number or read our return policies for details. - Will there be new items added to the eStore?
Absolutely. The eStore will continue to grow with new seasonal releases and fresh Supply-Build gear. Keep an eye on our eblasts and social media for product updates and launch announcements.
Delivery Options
Pick Up
You may pick up your order at our office located at:
102-226 Osborne St. N, Winnipeg, MB R3C 1V4
Pick-up is available during standard business hours.
Standard Shipping
For orders under CAD $199.99, we offer standard shipping for CAD $20.00.
Shipping is available within Canada only.
Free Shipping
Orders of CAD $199.99 or more qualify for free standard shipping.
Additional Information
- Shipping estimates are based on business days (Monday-Friday) and exclude weekends and holidays.
- “Delivery by” dates are estimates only and not guaranteed. Delays due to weather, natural disasters or other uncontrollable events may occur.
- Shipping rates and services are subject to change without prior notice.
- For international shipping inquiries, please contact us at [email protected].
Return & Exchange Policy
Eligibility
We accept returns and exchanges within 30 days of delivery for unworn items (apparel) and unused drinkware in original condition and packaging.
Return Process
To initiate a return or exchange, contact us at [email protected] with your order number and item details. Once approved, you’ll receive instructions and a return shipping address. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
Refunds & Exchanges
Refunds will be issued to the original payment method once the returned item is received and inspected. Exchanges will be processed once the item is received and approved. Please allow 5–10 business days for processing.
Damaged or Incorrect Items
If your item arrives damaged or incorrect, please contact us within 48 hours of receipt with a photo of the item and packaging. We will arrange for a replacement or refund, please contact us at [email protected]
Flexible Payment Methods
- We accept major credit/debit cards.
- All prices are listed in Canadian dollars (CAD).
- For other methods of payments (e-transfer, cheques, etc.) please contact us at [email protected]
Terms & Conditions
By placing an order with Supply-Build Canada, you agree to the following terms:
- We reserve the right to refuse or cancel any order for any reason (e.g., pricing error, item out of stock).
- Product descriptions, pricing and availability are subject to change without notice.
- Images are for illustrative purposes only; actual products may vary slightly in colour, size or specification.
- You assume responsibility for shipping address accuracy.
Privacy Policy
We respect your privacy and are committed to protecting your personal information.
Contact & Support
For questions, assistance or support, please contact us:
- Email: [email protected]
- We aim to respond within 1–2 business days during standard business hours.